Refunds & Returns
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers irrespective of your geographical location.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- we receive the returned product within 30 days following the date of delivery of the product;
- the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
- you comply with the returns procedure set out below; and
- none of the exclusions set out below apply.
Returns procedure
In order to take advantage of your rights under this returns policy, you must obtain a Return Merchandise Authorisation (RMA) number from us otherwise your return might not be accepted.
To book a return please go to your "Order History" under "My Account", you will then see a list of orders that you have placed.
Click on the order you wish to book a return for and click on "Request a Return" red button, it will then allow you to choose the item(s) and the reason for the return.
One of our team will then get back to you and let you know how to proceed.
Exclusions
The following kinds of products may not be returned under this policy:
- Groin guards, mouth guards and sports bras;
- food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;
- DVDs, CDs and other audio or video or audio-visual recordings;
- computer software (whether on CD-ROM, DVD-ROM or otherwise);
- newspapers, periodicals, magazines or similar products;
- any product made to your specification;
- any product made to order;
- any product personalised or adapted for you;
- gift vouchers.
Warranty
We offer a 6 month warranty on all our products. If an item becomes faulty within this time period you have the right to request a replacement item, we will not however be able to offer a refund.
Refunds
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (including the original delivery charges, excluding the costs of returning the product to us, and subject to any restocking fee applicable to trade and wholesale customers as set out below).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
Trade & Wholesale Returns
For trade and wholesale account customers, a restocking fee of 15% of the product price will be deducted from any refund issued under this returns policy. A trade or wholesale customer means any customer purchasing through a trade account or under our wholesale terms.
The restocking fee does not apply where the product is being returned because it is faulty, damaged on arrival, or not as described. In these cases, a full refund or replacement will be provided in accordance with this policy and your legal rights.
The restocking fee covers the costs of inspecting, repackaging and returning products to stock. All other terms of this returns policy, including the returns procedure and exclusions set out above, apply to trade and wholesale returns.
Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
- we will not refund or exchange the product;
- we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
- if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
About us
Our full name is Blitz Corporation Limited.
Our registered office is Unit 3, Invicta Business Park, London Road, Wrotham, Sevenoaks, Kent, TN15 7RJ, United Kingdom.
Our company registration number is 2776816.
Our email address is sales@blitzsport.com.
Our VAT number is GB586448393.