I can't log in to my account
Part of shopping on our web site requires you to log in to your account to finish your order. If for some reason you are unable to log in to your account you can request that your password is emailed to you using the "Click here if you've forgotten your password" link on the log in page.
If you cannot remember the email address associated with your account you can click here to contact our customer service team who can check your email address and reset your password. For security reasons we do not have access to your passwords and will not be able to provide you with this information.
I am not receiving any emails or newsletters from you
There are only a few reasons why you may not be receiving emails from us. By not receiving our emails you could be missing out on new deals and discounts which all our other customers receive.
The first reason may be that you have unsubscribed to our emails which would stop any emails including order fulfilment emails from being sent to you. You can resubscribe by logging in to your account and then changing your subscription preferences.
The second reason maybe that your email client is treating our email as junk mail. You can check this by opening your email client and looking in the junk mail folder. You can stop this from happening by adding 'firstname.lastname@example.org' to your email clients 'address book' and 'safe list'. This should allow future emails to be received.
I'm having problems with the shopping cart
Other technical problems
If you are having problems that are not mentioned above then you can click here to contact out technical team who will try to help you solve your problem.
Please make sure you include the following when contacting us:
- The problem you are experiencing
- Your computer's operating system (i.e. Windows 7, Mac)
- Your web browser and version (i.e. Internet Explorer 8, Firefox 3.5)
- The date and time of your problem
- The URL (Web page address) you were on when the problem occurred