This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website, by email or telephone.
This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms of sale.
Which courier companies do you use?
We use several courier companies depending on the type of delivery service you have requested and the area that your order is being delivered to. We currently use UK Mail, DPD and Royal Mail. The courier will vary based on your location and delivery method selected at the checkout.
Undeliverable or Missed Deliveries
If you are not home when UK Mail or Royal Mail attempt to deliver, they will leave your item(s) with one of your neighbours wherever possible, and pop a card through your door to tell you where you can pick up your item(s).
If they have Royal Mail Special Delivery or Royal Mail International Mail that needs to be signed for, they will still take it back to the local delivery office, so you can either collect it or arrange a redelivery, as normal.
What countries do you deliver to?
We offer the option to deliver to any country in the world, however there may be times when the size of your order and unforeseen circumstances mean we cannot deliver to you. We will however let you know if this is the case and try to find another option.
Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided.
Our delivery service providers will notify you by SMS / email in advance of attempting to make a delivery.
Additional deliveries and collection
If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.
If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
- you provided the wrong address for delivery;
- there is a mistake in the address for delivery that was provided;
- the address for delivery is not reasonably accessible;
- the address for delivery cannot safely be accessed;
- where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
- where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Same Day Dispatch and Next Day Delivery
The Next day delivery service is only offered for United Kingdom Inland deliveries only; this excludes the Highlands of Scotland, Ireland and other Isles. If placed before 12:00pm, your order will arrive the next working day; excluding public holidays and in circumstances permitting.
If your order is placed on the weekend and you have requested a next day delivery service your order should arrive on Tuesday.
The orders shipping weight is based on volumetric weights, not the items dead weight.
|Country||Criteria||Shipping Cost||Timescale||Delivery Type|
|United Kingdom||Under 1kg||£3.95||1 - 3 working days||Royal Mail|
|United Kingdom||None||£7.50||Next day delivery||Courier|
|United Kingdom||Over £99.00 (Ex VAT)||FREE||Next day delivery||Courier|
|Highlands of Scotland||Per 30kg||£14.40||2 working days||Courier|
|Highlands of Scotland||Over £99.00 (Ex VAT)||FREE||2 working days||Courier|
|Northern Ireland||Per 30kg||£14.40||2 working days||Courier|
|Northern Ireland||Over £99.00 (Ex VAT)||FREE||2 working days||Courier|
|Southern Ireland (Eire)||Per 30kg||£14.40||2 working days||Courier|
|Southern Ireland (Eire)||Over £99.00 (Ex VAT)||FREE||2 working days||Courier|
International Delivery Costs
|Austria||£8.90 per 30Kg||FREE Over £200 (Ex VAT)||3 working days|
|Belgium||£7.95 per 30Kg||FREE Over £200 (Ex VAT)||2 working days|
|Bosnia||£20.00 + £22.88 per 30Kg||FREE Over £300 (Ex VAT)||4 - 6 working days|
|Bulgaria||£20.50 per 30Kg||FREE Over £300 (Ex VAT)||6 - 7 working days|
|Channel Islands||£23.50 per 30Kg||FREE Over £300 (Ex VAT)||1 to 2 working days|
|Croatia||£20.00 + £17.25 per 30Kg||FREE Over £300 (Ex VAT)||4 - 6 working days|
|Czech Republic||£7.95 per 30Kg||FREE Over £200 (Ex VAT)||3 - 4 working days|
|Denmark||£9.50 per 30Kg||FREE Over £200 (Ex VAT)||3 working days|
|Estonia||£14.50 per 30Kg||FREE Over £200 (Ex VAT)||4 - 5 working days|
|Finland||£17.95 per 30Kg||FREE Over £300 (Ex VAT)||4 - 5 working days|
|France||£8.98 per 30Kg||FREE Over £200 (Ex VAT)||2 working days|
|Germany||£7.95 per 30Kg||FREE Over £200 (Ex VAT)||2 working days|
|Greece||£26.55 per 30Kg||FREE Over £300 (Ex VAT)||7 - 9 working days|
|Hungary||£10.75 per 30Kg||FREE Over £200 (Ex VAT)||4 - 5 working days|
|Iceland||£20.00 + £31.00 per 30Kg||FREE Over £300 (Ex VAT)||4 - 6 working days|
|Isle of Man||£14.40 for every 30Kg||FREE Over £200 (Ex VAT)||1 to 2 working days|
|Italy||£12.95 per 30Kg||FREE Over £200 (Ex VAT)||3 - 4 working days|
|Latvia||£13.75 per 30Kg||FREE Over £200 (Ex VAT)||4 - 6 working days|
|Lithuania||£11.60 per 30Kg||FREE Over £200 (Ex VAT)||4 - 6 working days|
|Luxembourg||£8.25 per 30Kg||FREE Over £200 (Ex VAT)||2 working days|
|Nethelands||£7.75 per 30Kg||FREE Over £200 (Ex VAT)||2 working days|
|Norway||£20.00 + £21.00 per 30Kg||FREE Over £300 (Ex VAT)||4 - 6 working days|
|Poland||£9.95 per 30Kg||FREE Over £200 (Ex VAT)||4 - 5 working days|
|Portugal||£14.50 per 30Kg||FREE Over £200 (Ex VAT)||4 - 5 working days|
|Romania||£18.95 per 30Kg||FREE Over £300 (Ex VAT)||4 - 6 working days|
|Serbia||£20.00 + £22.80 per 30Kg||FREE Over £300 (Ex VAT)||4 - 6 working days|
|Slovakia||£10.50 per 30Kg||FREE Over £200 (Ex VAT)||3 - 4 working days|
|Slovenia||£8.75 per 30Kg||FREE Over £200 (Ex VAT)||4 - 5 working days|
|Spain||£12.40 per 30Kg||FREE Over £200 (Ex VAT)||3 - 4 working days|
|Sweden||£12.50 per 30Kg||FREE Over £200 (Ex VAT)||4 - 5 working days|
|Switzerland||£20.00 + £9.85 per 30Kg||FREE Over £300 (Ex VAT)||4 - 5 working days|
|USA & Canada||Determined at the checkout||5 - 7 working days|
Do I have to pay customs and import charges?
Customs and import charges are paid for once the order reaches its destination country. The recipient is responsible for paying these charges and may be unavoidable.
As we have no control over these charges we are not responsible for paying them and unfortunately would not be able to tell you how much the cost may be. If you need to find out these costs you should contact your local customs office who should be able help you.
Do you deliver to PO Box addresses?
Unfortunately we cannot deliver to PO Box addresses.
Do you deliver to BFPO addresses?
Yes we can, we have no problem sending orders to BFPO addresses but we cannot guarantee that we can dispatch your order VAT free.
Within the EU: Please order as normal using either the online store or telephone. If your BFPO address is eligible for VAT exempt sales you must first send us a copy of the VAT exemption form signed by your CO. Please contact us with this information. We will then dispatch the goods once we have received the form.
Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU then we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.
The following BFPO addresses are subject to VAT:
- BFPO 6
- BFPO 8
- BFPO 15
- BFPO 49
- BFPO 105 to 150
- BFPO 801 to 825
- All BFPO ships
All remaining BFPO addresses are tax exempt under article 77/388/EEC. To meet the regulations imposed on us by the Inland Revenue you will need to post, email or fax a copy of the exemption form to us. Click here to find our contact information. Customs & Excise in Rheindahlen have advised that this form can be obtained from most Messes or can found in SOBAG 5205 Annex C. As soon as we receive this form we will credit the Tax back to the account initially charged.