Which courier companies do you use?
We use several courier companies depending on the type of delivery service you have requested and the area that your order is being delivered to. We currently use Business Post (UK Mail) and Royal Mail for orders within the United Kingdom and Parcelforce for international orders.
From late September 2012, subject to regulatory approval, if you are not home when Royal Mail attempt to deliver, they will leave your item(s) with one of your neighbours wherever possible, and pop a card through your door to tell you where you can pick up your item(s). If they have Special Delivery or international mail that needs to be signed for, they will still take it back to the local delivery office, so you can either collect it or arrange a redelivery, as normal.
When choosing a standard delivery service, if the product can fit through a letter box and does not exceed the value of £20.00, it will be sent via Royal Mail.
When choosing any Royal Mail delivery options, please make sure you have read and agreed to their terms and conditions concerning delivery promises and insurance allowances. Visit the Royal Mail website for more information.
What countries do you deliver to?
We offer the option to deliver to any country in the world, however there may be times when the size of your order and unforeseen circumstances mean we cannot deliver to you. We will however let you know if this is the case and try to find another option.
How much does delivery cost?
|Country||Criteria||Shipping Cost||Delivery Method||Timescale|
|United Kingdom||Under 1000 grams||£5.30||Royal Mail 1st Class||2 to 3 working days|
|United Kingdom||Under 1000 grams||£3.00||Royal Mail 2nd Class||3 to 5 working days|
|United Kingdom||Any weight||£7.20||Insured Courier||1 to 2 working days|
|United Kingdom||Any weight||£9.14||Insured Courier||Next day delivery|
|United Kingdom||Over £150.00 (Ex VAT)||FREE||Insured Courier||Next day delivery|
|Highlands of Scotland||Under 1000 grams||£3.66||Insured Courier||1 to 2 working days|
|Highlands of Scotland||£14.10 for every 30Kg||£14.40||Insured Courier||1 to 2 working days|
|Northern Ireland||Under 1000 grams||£3.66||Insured Courier||1 to 2 working days|
|Northern Ireland||£14.10 for every 30Kg||£14.40||Insured Courier||1 to 2 working days|
|Southern Ireland (Eire)
||£14.10 for every 30Kg||£14.40||Insured Courier||1 to 2 working days|
|Isle of Man||£14.10 for every 30Kg||£14.40||Insured Courier||1 to 2 working days|
|Isle of Wight||£14.10 for every 30Kg||£14.40||Insured Courier||1 to 2 working days|
|Channel Islands||£23.50 for every 30Kg||£24.00||Insured Courier||1 to 2 working days|
International Delivery Costs
|Country||Shipping Cost||Delivery Method||Timescale|
|Austria||£8.90 per 30Kg / FREE Over £300||DPD||3 working days|
|Belgium||£7.95 per 30Kg / FREE Over £300||DPD||2 working days|
|Bosnia||£20.00 + £22.88 per 30Kg||DPD||4 - 6 working days|
|Bulgaria||£20.50 per 30Kg||DPD||6 - 7 working days|
|Croatia||£20.00 + £17.25 per 30Kg||DPD||4 - 6 working days|
|Czech Republic||£7.95 per 30Kg / FREE Over £300||DPD||3 - 4 working days|
|Denmark||£9.50 per 30Kg / FREE Over £300||DPD||3 working days|
|Estonia||£14.50 per 30Kg||DPD||4 - 5 working days|
|Finland||£17.95 per 30Kg||DPD||4 - 5 working days|
|France||£8.98 per 30Kg / FREE Over £300||DPD||2 working days|
|Germany||£7.95 per 30Kg / FREE Over £300||DPD||2 working days|
|Greece||£26.55 per 30Kg||DPD||7 - 9 working days|
|Hungary||£10.75 per 30Kg / FREE Over £300||DPD||4 - 5 working days|
|Iceland||£20.00 + £31.00 per 30Kg||DPD||4 - 6 working days|
|Italy||£12.95 per 30Kg||DPD||3 - 4 working days|
|Latvia||£13.75 per 30Kg||DPD||4 - 6 working days|
|Lithuania||£11.60 per 30Kg / FREE Over £300||DPD||4 - 6 working days|
|Luxembourg||£8.25 per 30Kg / FREE Over £300||DPD||2 working days|
|Nethelands||£7.75 per 30Kg / FREE Over £300||DPD||2 working days|
|Norway||£20.00 + £21.00 per 30Kg||DPD||4 - 6 working days|
|Poland||£9.95 per 30Kg / FREE Over £300||DPD||4 - 5 working days|
|Portugal||£14.50 per 30Kg||DPD||4 - 5 working days|
|Republic of Ireland (Eire)||£8.75 per 30Kg / FREE Over £300||DPD||2 working days|
|Romania||£18.95 per 30Kg||DPD||4 - 6 working days|
|Serbia||£20.00 + £22.80 per 30Kg||DPD||4 - 6 working days|
|Slovakia||£10.50 per 30Kg / FREE Over £300||DPD||3 - 4 working days|
|Slovenia||£8.75 per 30Kg / FREE Over £300||DPD||4 - 5 working days|
|Spain||£12.40 per 30Kg||DPD||3 - 4 working days|
|Sweden||£12.50 per 30Kg||DPD||4 - 5 working days|
|Switzerland||£20.00 + £9.85 per 30Kg||DPD||4 - 5 working days|
|USA & Canada||Determined at the checkout||5 - 7 working days|
The Next day delivery service is only offered for United Kingdom Inland deliveries only; this excludes the Highlands of Scotland. If placed before 2:30pm your order will arrive the next working day; excluding public holidays and in circumstances permitting.
If your order is placed on the weekend and you have requested a next day delivery service your order will arrive on Tuesday.
The orders shipping weight is based on volumetric weights, not the items dead weight.
Do I have to pay customs and import charges?
Customs and import charges are paid for once the order reaches its destination country. The recipient is responsible for paying these charges and may be unavoidable.
As we have no control over these charges we are not responsible for paying them and unfortunately would not be able to tell you how much the cost may be. If you need to find out these costs you should contact your local customs office who should be able help you.
Do you deliver to PO Box addresses?
Unfortunately we cannot deliver to PO Box addresses.
Do you deliver to BFPO addresses?
Yes we can, we have no problem sending orders to BFPO addresses but we cannot guarantee that we can dispatch your order VAT free.
Within the EU: Please order as normal using either the online store or telephone. If your BFPO address is eligible for VAT exempt sales you must first send us a copy of the VAT exemption form signed by your CO. Please click here to contact us with this information. We will then dispatch the goods once we have received the form.
Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU then we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.
The following BFPO addresses are subject to VAT
- BFPO 6
- BFPO 8
- BFPO 15
- BFPO 49
- BFPO 105 to 150
- BFPO 801 to 825
- All BFPO ships
All remaining BFPO addresses are tax exempt under article 77/388/EEC. To meet the regulations imposed on us by the Inland Revenue you will need to post, email or fax a copy of the exemption form to us. Click here to find our contact information. Customs & Excise in Rheindahlen have advised that this form can be obtained from most Messes or can found in SOBAG 5205 Annex C. As soon as we receive this form we will credit the Tax back to the account initially charged.