Delivery Information

Which courier companies do you use?

We use several courier companies depending on the type of delivery service you have requested and the area that your order is being delivered to. We currently use Business Post (UK Mail) and Royal Mail for orders within the United Kingdom and Parcelforce for international orders.

What countries do you deliver to?

We offer the option to deliver to any country in the world, however there may be times when the size of your order and unforeseen circumstances mean we cannot deliver to you. We will however let you know if this is the case and try to find another option.

Due to distance, delivery times may vary and are shown below:

• United Kingdom (1 to 3 working days based on courier selection)
• Rest of Europe (4 to 8 working days)
• USA and Canada (8 to 10 working days)
• Rest of the World (10 to 14 working days)

How much does delivery cost?

The Next day delivery service is only offered for United Kingdom Inland deliveries only; this excludes the Highlands of Scotland. If placed before 2:30pm your order will arrive the next working day; excluding public holidays and in circumstances permitting.

If your order is placed on the weekend and you have requested a next day delivery service your order will arrive on Tuesday.

When choosing any Royal Mail delivery options, please make sure you have read and agreed to their terms and conditions concerning delivery promises and insurance allowances. Visit the Royal Mail website for more information.

The orders shipping weight is based on volumetric weights, not the items dead weight.

Do I have to pay customs and import charges?

Customs and import charges are paid for once the order reaches its destination country. The recipient is responsible for paying these charges and may be unavoidable.

As we have no control over these charges we are not responsible for paying them and unfortunately would not be able to tell you how much the cost may be. If you need to find out these costs you should contact your local customs office who should be able help you.

Do you deliver to PO Box addresses?

Unfortunately we cannot deliver to PO Box addresses.

Do you deliver to BFPO addresses?

Yes we can, we have no problem sending orders to BFPO addresses but we cannot guarantee that we can dispatch your order VAT free.

Within the EU: Please order as normal using either the online store or telephone. If your BFPO address is eligible for VAT exempt sales you must first send us a copy of the VAT exemption form signed by your CO. Please click here to contact us with this information. We will then dispatch the goods once we have received the form.

Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU then we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.

The following BFPO addresses are subject to VAT

• BFPO 6
• BFPO 8
• BFPO 15
• BFPO 49
• BFPO 105 to 150
• BFPO 801 to 825
• All BFPO ships

All remaining BFPO addresses are tax exempt under article 77/388/EEC. To meet the regulations imposed on us by the Inland Revenue you will need to post, email or fax a copy of the exemption form to us. Click here to find our contact information. Customs & Excise in Rheindahlen have advised that this form can be obtained from most Messes or can found in SOBAG 5205 Annex C. As soon as we receive this form we will credit the Tax back to the account initially charged.